Senior Caseworker for Joanna Cherry MP

Joanna Cherry QC MP is recruiting a senior case worker to provide advice, help and support to constituents living in Edinburgh South West.

Salary:  £23,000  – £27,000 depending on skills and experience
Hours: 9am – 5pm Monday to Friday with weekend working on rotation, 37.5 hours per week
Location: Based at the constituency office 139 Dundee Street, Edinburgh. Limited travel within Edinburgh, occasional overnight travel to London.

• Manage and progress a portfolio of casework appropriately
• Support a small team of caseworkers; providing help and assistance, a first line of escalation and quality checking
• Respond to routine correspondence and enquiries from constituents, lobbyists and pressure groups
• Gather relevant information to resolve or progress cases
• Liaise with members of the public face-to-face and by telephone
• Liaise with Government agencies, the voluntary sector and others to resolve
• constituency matters
• Ensure all cases are logged; monitor progress and ensure all identified actions are taken
• Ensure records are kept and information managed confidentially and in line with GDPR
• Attend surgeries, tribunals and meetings as appropriate
• Develop knowledge in specialist areas
• Research local, regional or national issues to support Ms Cherry’s work
• Analyse, evaluate and interpret data to ensure Ms Cherry is accurately informed on key issues and aware of trends affecting Edinburgh South West constituency
• Provide briefings for Ms Cherry on matters affecting constituents

To apply please read the person specification and complete an application form. Completed applications should be submitted to fraser.thompson@parliament.uk by 9am on 1 October. Applications received after this time will not be considered. CVs cannot be accepted.

Download the person specification here.

Download the application form here.